Delivery & Returns

DELIVERY 

Our objective is to dispatch all orders within 1 business day from the moment of purchase and transport them to you in the most efficient and swift manner possible.

For our UK orders, we will ship your order via either Royal Mail, Parcelforce or DPD. 

Delivery Service

Order Value

Delivery Time

Price

Free Standard UK Delivery

Over £150

3-5 Working days

Free

Standard UK Delivery

Under £150

3-5 Working days

£4.99

Express UK Delivery*
(Order must be placed by 12pm Monday – Friday)

 

1 Working Day

£7.99

BFPO, Channel Islands and Isle Of Man

 

3-5 Working Days

£9.99

 

International Delivery

If you are outside the UK, or wish to have the item delivered to a non UK address, there will be a shipping charge as listed below.

The checkout process will automatically calculate the cost for you based on the below rates.

International shipments are shipped either by Parcelforce International / GLS which within Europe is typically a 4-7 working day delivery or 7-10 working days for the rest of the world.

Following Brexit in January 2021, where the UK left the EU, taxes and duty became applicable for customers within the EU when receiving packages from the UK.

We have now managed to implement a frictionless delivery option to a number of EU countries where we will prepay any import taxes and duty charges on your behalf. The VAT charges have been added on during checkout so you will have nothing more to pay.  We have listed the countries below where this option is active.

For other countries any duties and taxes will be payable to the local authorities prior to delivery.  The delivery partner in your country will be in touch prior to delivery regarding payment of these charges.

 

Country

VAT and Duties Included

Price

Approximate Shipping Time

Andorra

No

€ 18.00

6-8 Working Days

Austria

Yes

€ 12.50

3-5 Working Days

Azores

No

€ 12.50

9-14 Working Days

Balearic Islands

No

€ 12.50

8-10 Working Days

Belgium

Yes

€ 12.50

2-4 Working Days

Bulgaria

Yes

35 BGN

7-9 Working Days

Canary Islands

No

€ 18.00

7-9 Working Days

Corsica

No

€ 18.00

6-8 Working Days

Croatia

Yes

€ 18.00

7-9 Working Days

Czechia

Yes

300 CZK

6-8 Working Days

Denmark

Yes

90 DKK

4-6 Working Days

Estonia

Yes

€ 18.00

7-10 Working Days

Finland

Yes

€ 18.00

7-9 Working Days

France

Yes

€ 12.50

5-7 Working Days

Germany

Yes

€ 12.50

3-5 Working Days

Gibraltar

No

£20.00

5-6 Working Days

Greece

Yes

€ 18.00

7-8 Working Days

Hungary

Yes

4700 HUF

7-9 Working Days

Italy

Yes

€ 18.00

6-7 Working Days

Latvia

Yes

€ 18.00

6-8 Working Days

Lithuania

Yes

€ 12.50

6-9 Working Days

Luxembourg

Yes

€ 12.50

4-6 Working Days

Madeira

No

€ 12.50

8-9 Working Days

Malta

Yes

€ 25.00

5-6 Working Days

Monaco

No

€ 18.00

5-7 Working Days

Netherlands

Yes

€ 12.50

3-5 Working Days

Norway

No

275 NOK

6-9 Working Days

Poland

Yes

55 PLN

5-7 Working Days

Portugal

Yes

€ 12.50

5-6 Working Days

Republic Of Ireland

Yes

€ 18.00

3-5 Working Days

Romania

Yes

90 RON

6-7 Working Days

San Merino

No

€ 12.50

5-8 Working Days

Sardinia

Yes

€ 18.00

7-8 Working Days

Sicily

Yes

€ 18.00

6-8 Working Days

Slovakia

Yes

€ 12.50

6-8 Working Days

Slovenia

Yes

€ 18.00

5-8 Working Days

Spain

Yes

€ 18.00

4-6 Working Days

Sweden

Yes

200 SEK

5-7 Working Days

Switzerland

No

22.50 CHF

4-6 Working Days

Turkey

No

825 TRY

6-7 Working Days

Vatican City

No

€ 12.50

5-7 Working Days

 

RETURNS POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to return the item.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging.

To return, please complete the returns form provided with the item (at the bottom of invoice). Please note that returns will need to be sent to the following address: 

MacGregor Returns c/o WWGB, Unit 10, Park 17, Whitefield, Manchester, M45 8FJ, United Kingdom

You can always contact us for any return question at info@macgregor-golf.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.

Exchanges
Unfortunately we do not provide exchanges.  The fastest way to ensure you get what you want is to return the item you have, and once the return is processed, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@macgregor-golf.co.uk.