Delivery & Returns
DELIVERY
Our objective is to dispatch all orders within 1 business day from the moment of purchase and transport them to you in the most efficient and swift manner possible.
For our UK orders, we will ship your order via either Royal Mail, Parcelforce or DPD.
|
Delivery Service |
Order Value |
Delivery Time |
Price |
|
Free Standard UK Mainland Delivery |
Over £150 |
3-5 Working days |
Free |
|
Standard UK Mainland Delivery |
Under £150 |
3-5 Working days |
£4.99 |
|
Express UK Delivery* |
|
1 Working Day |
£7.99 |
|
Northern Ireland, BFPO, Channel Islands and Isle Of Man |
|
3-5 Working Days |
£9.99 |
International Delivery
If you are outside the UK, or wish to have the item delivered to a non UK address, there will be a shipping charge as listed below.
The checkout process will automatically calculate the cost for you based on the below rates.
International shipments are shipped either by Parcelforce International / GLS which within Europe is typically a 4-7 working day delivery or 7-10 working days for the rest of the world.
Following Brexit in January 2021, where the UK left the EU, taxes and duty became applicable for customers within the EU when receiving packages from the UK.
We have now managed to implement a frictionless delivery option to a number of EU countries where we will prepay any import taxes and duty charges on your behalf. The VAT charges have been added on during checkout so you will have nothing more to pay. We have listed the countries below where this option is active.
For other countries any duties and taxes will be payable to the local authorities prior to delivery. The delivery partner in your country will be in touch prior to delivery regarding payment of these charges.
|
Country |
VAT and Duties Included |
Price |
Approximate Shipping Time |
|
Andorra |
No |
€ 18.00 |
6-8 Working Days |
|
Austria |
Yes |
€ 12.50 |
3-5 Working Days |
|
Azores |
No |
€ 12.50 |
9-14 Working Days |
|
Balearic Islands |
No |
€ 12.50 |
8-10 Working Days |
|
Belgium |
Yes |
€ 12.50 |
2-4 Working Days |
|
Bulgaria |
Yes |
35 BGN |
7-9 Working Days |
|
Canary Islands |
No |
€ 18.00 |
7-9 Working Days |
|
Corsica |
No |
€ 18.00 |
6-8 Working Days |
|
Croatia |
Yes |
€ 18.00 |
7-9 Working Days |
|
Czechia |
Yes |
300 CZK |
6-8 Working Days |
|
Denmark |
Yes |
90 DKK |
4-6 Working Days |
|
Estonia |
Yes |
€ 18.00 |
7-10 Working Days |
|
Finland |
Yes |
€ 18.00 |
7-9 Working Days |
|
France |
Yes |
€ 12.50 |
5-7 Working Days |
|
Germany |
Yes |
€ 12.50 |
3-5 Working Days |
|
Gibraltar |
No |
£20.00 |
5-6 Working Days |
|
Greece |
Yes |
€ 18.00 |
7-8 Working Days |
|
Hungary |
Yes |
4700 HUF |
7-9 Working Days |
|
Italy |
Yes |
€ 18.00 |
6-7 Working Days |
|
Latvia |
Yes |
€ 18.00 |
6-8 Working Days |
|
Lithuania |
Yes |
€ 12.50 |
6-9 Working Days |
|
Luxembourg |
Yes |
€ 12.50 |
4-6 Working Days |
|
Madeira |
No |
€ 12.50 |
8-9 Working Days |
|
Malta |
Yes |
€ 25.00 |
5-6 Working Days |
|
Monaco |
No |
€ 18.00 |
5-7 Working Days |
|
Netherlands |
Yes |
€ 12.50 |
3-5 Working Days |
|
Norway |
No |
275 NOK |
6-9 Working Days |
|
Poland |
Yes |
55 PLN |
5-7 Working Days |
|
Portugal |
Yes |
€ 12.50 |
5-6 Working Days |
|
Republic Of Ireland |
Yes |
€ 18.00 |
3-5 Working Days |
|
Romania |
Yes |
90 RON |
6-7 Working Days |
|
San Merino |
No |
€ 12.50 |
5-8 Working Days |
|
Sardinia |
Yes |
€ 18.00 |
7-8 Working Days |
|
Sicily |
Yes |
€ 18.00 |
6-8 Working Days |
|
Slovakia |
Yes |
€ 12.50 |
6-8 Working Days |
|
Slovenia |
Yes |
€ 18.00 |
5-8 Working Days |
|
Spain |
Yes |
€ 18.00 |
4-6 Working Days |
|
Sweden |
Yes |
200 SEK |
5-7 Working Days |
|
Switzerland |
No |
22.50 CHF |
4-6 Working Days |
|
Turkey |
No |
825 TRY |
6-7 Working Days |
|
Vatican City |
No |
€ 12.50 |
5-7 Working Days |
RETURNS POLICY
We have a 30-day return policy, which means you have 30 days after receiving your item to return the item.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging.
To return, please complete the returns form provided with the item (at the bottom of invoice). Please note that returns will need to be sent to the following address:
MacGregor Returns c/o WWGB, Unit 10, Park 17, Whitefield, Manchester, M45 8FJ, United Kingdom
You can always contact us for any return question at info@macgregor-golf.co.uk.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on gift cards.
Exchanges
Unfortunately we do not provide exchanges. The fastest way to ensure you get what you want is to return the item you have, and once the return is processed, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@macgregor-golf.co.uk.