Returns Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to return the item.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging.

To return, please complete the returns form provided with the item (at the bottom of invoice). Please note that returns will need to be sent to the following address: 

MacGregor Returns c/o WWGB, Unit 10, Park 17, Whitefield, Manchester, M45 8FJ, United Kingdom

You can always contact us for any return question at info@macgregor-golf.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.

Exchanges
Unfortunately we do not provide exchanges.  The fastest way to ensure you get what you want is to return the item you have, and once the return is processed, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@macgregor-golf.co.uk.